What do you consider to be the requirements to be able to conduct effective training for a capability centre?
Effective training requires:
Clear SOPs and training materials
Access to systems and data, supported by robust systems
Clearly defined roles and responsibilities
A documented training plan
Sufficient time for training, including shadowing and reverse shadowing
Strong change management and leadership support
What are the risks to effectively transferring a process to a capability centre?
The main risks identified are:
Resistance from people, both in giving and receiving training
Resistance from external parties
Absence of the key enablers listed above
Communication barriers, including language, culture, and training delivery method
Broken or incomplete understanding of the process
Lack of support, hand-holding, and governance
What can be done to ensure training is delivered to an agreed timeline?
To keep training on track:
Put in place all of the core requirements above
Prioritise people and build trust
Maintain effective communication throughout the transition